Terms & Conditions
Please
read these terms and conditions carefully before using this site.
What's in
these terms?
These terms tell you the rules for using any of our websites which include: www.rayware.co.uk, www.viners.co.uk, www.kilnerjar.co.uk, www.typhoonhouswares.com, and www.masoncash.co.uk.
These websites are operated by Rayware Limited and
its group of companies ("We"). Rayware Limited are registered in
England and Wales under company number 01237389 and our registered office and
main trading address is 26-32 Spitfire
Road, Triumph Trading Park, Speke Hall Road, Liverpool, L24 9BF. Our VAT number
is 166252268. The term “you” refers to the user or viewer of our website. We
are a limited company registered in England and Wales, company registration
number 01237389.
Contact
us via:
E-mail: customerservice@rayware.co.uk
Telephone our customer service line on: +44 (0) 151 486 1888, lines are open
9am - 5pm, Monday to Friday.
(Calls Charged at BT Standard Rate)
Fax: +44 (0) 151 486 1467
(Calls Charged at BT Standard Rate)
Postal
Address:
The Rayware Group
26-32 Spitfire Road
Triumph Trading Park
Speke Hall Road
Liverpool
L24 9BF
UK
Outlined
below are all of our website terms of use that have been put in place to
protect the interests of our customers and to provide the best possible
service. These terms are designed to be fair to both parties.
- By using our site you accept
these terms.
- By using our site, you
confirm that you accept these terms of use and that you agree to comply
with them.
- If you do not agree to these
terms, you must not use our site.
- We recommend that you print
a copy of these terms for future reference.
- There are other terms that
may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site: - Our Privacy Policy, which
sets out the terms on which we process any personal data we collect from
you, or that you provide to us, as well as explaining our use of cookies.
By using our site, you consent to such processing and you warrant that all
data provided by you is accurate.
- Our Cancellation, Refund and
Return Policy, which sets out the procedures to follow in order to receive
a refund or return your order.
We may
make changes to these terms
We may
amend these terms from time to time. Every time you wish to use our site,
please check these terms to ensure you understand the terms that apply at that
time. These terms were most recently updated on 18th November 2021.
We may
make changes to our site
We may
update and change our site from time to time without notice to reflect changes
to our products, our users' needs and our business priorities.
We may
suspend or withdraw our site
Our site
is made available free of charge.
We do not
guarantee that our site, or any content on it, will always be available or be
uninterrupted.
We may
suspend or withdraw or restrict the availability of all or any part of our site
for business and operational reasons. We will try to give you reasonable notice
of any suspension or withdrawal. You are also responsible for ensuring that all
persons who access our site through your internet connection are aware of these
terms of use and other applicable terms and conditions, and that they comply
with them.
Our site
is only for users in the UK
Our site
is directed to people residing in the United Kingdom. We do not represent that
content available on or through our site is appropriate for use or available in
other locations.
Minors
This
Website is not intended for use by children or minors under the age of 18 years
without the permission of a parent or guardian. You must be at least 18 years
of age to make a purchase on this Website.
You must
keep your account details safe
If you
choose, or you are provided with, a user identification code, password or any
other piece of information as part of our security procedures, you must treat
such information as confidential. You must not disclose it to any third party.
We have
the right to disable any user identification code or password, whether chosen
by you or allocated by us, at any time, if in our reasonable opinion you have
failed to comply with any of the provisions of these terms of use.
If you
know or suspect that anyone other than you knows your user identification code
or password, you must promptly notify us at customerservice@rayware.co.uk or
The Rayware Group, 26-32 Spitfire Road, Triumph Trading Park, Speke Hall Road,
Liverpool, L24 9BF.
How you
may use material on our site
We are
the owner or the licensee of all intellectual property rights in our site, and
in the material published on it. This material includes, but is not limited to,
the design, layout, look, appearance and graphics. Those works are protected by
copyright laws and treaties around the world. All such rights are reserved.
You may
print off one copy, and may download extracts, of any page(s) from our site for
your personal use and you may draw the attention of others within your
organisation to content posted on our site. You must not modify the paper or
digital copies of any materials you have printed off or downloaded in any way,
and you must not use any illustrations, photographs, video or audio sequences
or any graphics separately from any accompanying text.
You must
not use any part of the content on our site for commercial purposes without
obtaining a licence to do so from us or our licensors.
Our
status (and that of any identified contributors) as the authors of content on
our site must always be acknowledged.
Your use
of any information or materials on this site is entirely at your own risk, for
which we shall not be liable. It shall be your own responsibility to ensure
that any products, services or information available through this site meet
your specific requirements.
If you
print off, copy or download any part of our site in breach of these terms of
use, your right to use our site will cease immediately and you must, at our
option, return or destroy any copies of the materials you have made.
Unauthorised
use of this website may give rise to a claim for damages and/or be a criminal
offence.
Do not
rely on information on this site
The
content on our site is provided for general information only. It is not
intended to amount to advice on which you should rely. You must obtain
professional or specialist advice before taking, or refraining from, any action
on the basis of the content on our site.
We have
taken every care in the preparation of the content of this website, in
particular to ensure that prices quoted are correct at time of publishing and all
products have been fairly described. However, orders will only be accepted if
there are no material errors in the description of the goods or their prices as
advertised on this website.
In the event a product being listed at an incorrect price or with incorrect
information due to typographical error or error in pricing or product
information received from our suppliers, we shall have the right to refuse or
cancel any orders placed for products listed at the incorrect price. We shall
have the right to refuse or cancel any such orders whether or not the order has
been confirmed.
Although
we make reasonable efforts to update the information on our site, neither we
nor any third parties provide any representations, warranties or guarantees,
whether express or implied, as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials found or offered
on this website for any particular purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent
permitted by law.
We are
not responsible for websites we link to
Where our
site contains links to other sites and resources provided by third parties, these
links are provided for your information only. Such links should not be
interpreted as approval by us of those linked websites or information you may
obtain from them.
We have
no control over the contents of those sites or resources.
Our
responsibility for loss or damage suffered by you.
Whether
you are a consumer or a business user:
We do not
exclude or limit in any way our liability to you where it would be unlawful to
do so. This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or subcontractors and for
fraud or fraudulent misrepresentation.
Different
limitations and exclusions of liability will apply to liability arising as a
result of the supply of any products to you, which will be set out in this
document.
If you
are a business user:
We
exclude all implied conditions, warranties, representations or other terms that
may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, even if
foreseeable, arising under or in connection with:
- use of, or inability to use,
our site; or
- use of or reliance on any
content displayed on our site.
In
particular, we will not be liable for:
- loss of profits, sales,
business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business
opportunity, goodwill or reputation; or any indirect or consequential loss
or damage.
If you
are a consumer user:
Please
note that we only provide our site for domestic and private use. You agree not
to use our site for any commercial or business purposes, and we have no
liability to you for any loss of profit, loss of business, business
interruption or loss of business opportunity.
If
defective digital content that we have supplied, damages a device or digital
content belonging to you and this is caused by our failure to use reasonable
care and skill, we will either repair the damage or pay you compensation.
We are
not responsible for viruses and you must not introduce them
We do not
guarantee that our site will be secure or free from bugs or viruses.
You are
responsible for configuring your information technology, computer programmes
and platform to access our site. You should use your own virus protection
software.
You must
not misuse our site by knowingly introducing viruses, trojans, worms, logic
bombs or other material that is malicious or technologically harmful.
You must
not attempt to gain unauthorised access to our site, the server on which our
site is stored or any server, computer or database connected to our site.
You must
not attack our site via a denial-of-service attack or a distributed denial-of
service attack.
By
breaching this provision, you would commit a criminal offence under the
Computer Misuse Act 1990. We will report any such breach to the relevant law
enforcement authorities and we will co-operate with those authorities by
disclosing your identity to them. In the event of such a breach, your right to
use our site will cease immediately.
Rules
about linking to our site
You may
link to our home page with our prior approval.
You must
not establish a link in such a way as to suggest any form of association,
approval or endorsement on our part where none exists.
You must
not establish a link to our site in any website that is not owned by you.
Our site
must not be framed on any other site, nor may you create a link to any part of
our site other than the home page.
We
reserve the right to withdraw linking permission without notice.
The
website in which you are linking must comply in all respects with any
acceptable use standards we advise to you.
If you
wish to link to or make any use of content on our site other than that set out
above, please contact customerservice@rayware.co.uk
Which
country's laws apply to any disputes?
If you
are a consumer, please note that these terms of use, their subject matter and
their formation, are governed by English law. You and we both agree that the
courts of England and Wales will have exclusive jurisdiction except that if you
are a resident of Northern Ireland you may also bring proceedings in Northern
Ireland, and if you are resident of Scotland, you may also bring proceedings in
Scotland.
If you
are a business, these terms of use, their subject matter and their formation
(and any non-contractual disputes or claims) are governed by English law. We
both agree to the exclusive jurisdiction of the courts of England and Wales.
Our trade
marks
You are
not permitted to use our trade marks, logos, designs or other intellectual
property without our prior approval.
Terms of
Sale
What's in
these terms?
These
terms will apply to the purchase of the goods via our website. By ordering any
of the Goods, you agree to be bound by these Terms and Conditions.
Age
verification
In line
with the Offensive Weapons Act 2019 you must be aged 18 years or older to
purchase any bladed products on this site. The legislation requires that age
verification takes place both when a sale is accepted and at the point when the
item is delivered.
It is an
offense for any person under the age of 18 years in the UK to purchase, or
attempt to purchase, a bladed product (age restricted item). This relates to
any kitchen knives, knife block sets, carving sets and steak knife sets on this
website. All packages containing a bladed article must be clearly marked to
indicate that it contains a bladed article and that it should only be delivered
into the hands of a person aged 18 or over. All of the orders placed on this
site will be packaged with a label clearly marking it as an age restricted item
and will require identification at point of delivery.
Viners
operate a ‘Think 25’ policy which applies at all delivery and collection points.
To purchase an age restricted item on this site, Viners requires the purchaser
to confirm they are aged 18 years or older during the checkout procedure and
also at the point of delivery of the item, whether that be to a residential
address or a DPD pick up shop. For more information please email us at
customerservices@rayware.co.uk or call 0151 486 1888 where lines are open
between 9:00am - 5:00pm, Monday to Friday.
We
appreciate your support on this important matter.
Goods
The
description of the Goods is as set out on the website, any description is for
illustrative purposes only and there may be small discrepancies in the size and
colour of the Goods supplied.
All Goods
which appear on the website are subject to availability.
Basis of
sale
The description
of the Goods on our website does not constitute a contractual offer to sell the
Goods. When an Order has been submitted on the Website, we can reject it for
any reason, although we will try to tell you the reason without delay.
A
Contract will be formed for the sale of Goods ordered only when you receive an
email from us confirming the Order (Order Confirmation). You must ensure that
the Order Confirmation is complete and accurate and inform us immediately of
any errors. We are not responsible for any inaccuracies in the Order placed by
you. By placing an Order you agree to us giving you confirmation of the
Contract by means of an email with all information in it (i.e the Order
Confirmation). You will receive the Order Confirmation within a reasonable time
after making the Contract.
Price
& Payment
The price
of the goods and any additional delivery or other charges is that set out on
the website at the date of the order or such other price as we may agree in
writing.
Prices
and charges include VAT at the rate applicable at the time of the order.
You must
pay by submitting your credit or debit card details with your order and we can
take payment immediately.
Cancellations
& Returns
If you
cancel an order within 14 calendar days of receiving it, we will refund the
standard delivery charge, if applicable.
Unless
otherwise stated, we will not refund any delivery charges if you cancel after
14 days or if you only cancel part of your order.
You will
need to pay for the return delivery which will be deducted from the amount that
is being refunded.
Items
that are being returned must be unused, in the same condition that you received
them and in their original packaging. We reserve the right to refuse providing
you with a refund if the item(s) are not returned in an acceptable condition or
are damaged.
Our
Returns Policy lists the procedure that needs to be followed.
Social
Media Competitions
Competitions
are not affiliated with the social media platform on which they are hosted.
Eligible
to UK entrants only unless otherwise stated.
Entries
must be completed before the stipulated closing date on each social media
competition post.
Winner
picked at random after the closing date.
The
winner has 7 days to reply to Us to confirm delivery of the prize after which a
new winner may be chosen.
Due to
the nature of the products we sell, entrants MUST be aged 18 or over on the day
the competition launches.
Items may
be substituted for similar if stock issues arise. Winners will be advised if
this is the case.
No cash
equivalent will be offered.
Discounts
Discount
can only be applied to your order if you create an account and log in.
Discount
will be applied to all products except sale items, and cannot be used in
conjunction with any other promo code.
Discount
will not be applied to the delivery cost.
Discount
codes can only be used once per customer.
