Terms & Conditions
Please read these terms and conditions carefully before using this site.
These terms tell you the rules for using any of our websites which include: www.rayware.co.uk, www.viners.co.uk, www.kilnerjar.co.uk, www.typhoonhouswares.com, and www.masoncash.co.uk.
These websites are operated by Rayware Limited and its group of companies ("We"). Rayware Limited are registered in England and Wales under company number 01237389 and our registered office and main trading address is 26-32 Spitfire Road, Triumph Trading Park, Speke Hall Road, Liverpool, L24 9BF. Our VAT number is 166252268. The term “you” refers to the user or viewer of our website. We are a limited company registered in England and Wales, company registration number 01237389.
Telephone our customer service line on: +44 (0) 151 486 1888, lines are open 9am - 5pm, Monday to Friday.
(Calls Charged at BT Standard Rate)
Fax: +44 (0) 151 486 1467
(Calls Charged at BT Standard Rate)
The Rayware Group
26-32 Spitfire Road
Triumph Trading Park
Speke Hall Road
- By using our site you accept these terms.
- If you do not agree to these terms, you must not use our site.
- We recommend that you print a copy of these terms for future reference.
- There are other terms that
may apply to you
- Our Cancellation, Refund and Return Policy, which sets out the procedures to follow in order to receive a refund or return your order.
We may make changes to these terms
We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 18th November 2021.
We may make changes to our site
We may update and change our site from time to time without notice to reflect changes to our products, our users' needs and our business priorities.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
This Website is not intended for use by children or minors under the age of 18 years without the permission of a parent or guardian. You must be at least 18 years of age to make a purchase on this Website.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com or The Rayware Group, 26-32 Spitfire Road, Triumph Trading Park, Speke Hall Road, Liverpool, L24 9BF.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
Your use of any information or materials on this site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this site meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
taken every care in the preparation of the content of this website, in
particular to ensure that prices quoted are correct at time of publishing and all
products have been fairly described. However, orders will only be accepted if
there are no material errors in the description of the goods or their prices as
advertised on this website.
In the event a product being listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
Although we make reasonable efforts to update the information on our site, neither we nor any third parties provide any representations, warranties or guarantees, whether express or implied, as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Our responsibility for loss or damage suffered by you.
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in this document.
If you are a business user:
exclude all implied conditions, warranties, representations or other terms that
may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page with our prior approval.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with any acceptable use standards we advise to you.
If you wish to link to or make any use of content on our site other than that set out above, please contact firstname.lastname@example.org
Which country's laws apply to any disputes?
Our trade marks
You are not permitted to use our trade marks, logos, designs or other intellectual property without our prior approval.
Terms of Sale
What's in these terms?
These terms will apply to the purchase of the goods via our website. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
In line with the Offensive Weapons Act 2019 you must be aged 18 years or older to purchase any bladed products on this site. The legislation requires that age verification takes place both when a sale is accepted and at the point when the item is delivered.
It is an offense for any person under the age of 18 years in the UK to purchase, or attempt to purchase, a bladed product (age restricted item). This relates to any kitchen knives, knife block sets, carving sets and steak knife sets on this website. All packages containing a bladed article must be clearly marked to indicate that it contains a bladed article and that it should only be delivered into the hands of a person aged 18 or over. All of the orders placed on this site will be packaged with a label clearly marking it as an age restricted item and will require identification at point of delivery.
Viners operate a ‘Think 25’ policy which applies at all delivery and collection points. To purchase an age restricted item on this site, Viners requires the purchaser to confirm they are aged 18 years or older during the checkout procedure and also at the point of delivery of the item, whether that be to a residential address or a DPD pick up shop. For more information please email us at email@example.com or call 0151 486 1888 where lines are open between 9:00am - 5:00pm, Monday to Friday.
We appreciate your support on this important matter.
The description of the Goods is as set out on the website, any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
All Goods which appear on the website are subject to availability.
Basis of sale
The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract.
Price & Payment
The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the order.
You must pay by submitting your credit or debit card details with your order and we can take payment immediately.
Cancellations & Returns
If you cancel an order within 14 calendar days of receiving it, we will refund the standard delivery charge, if applicable.
Unless otherwise stated, we will not refund any delivery charges if you cancel after 14 days or if you only cancel part of your order.
You will need to pay for the return delivery which will be deducted from the amount that is being refunded.
Items that are being returned must be unused, in the same condition that you received them and in their original packaging. We reserve the right to refuse providing you with a refund if the item(s) are not returned in an acceptable condition or are damaged.
Our Returns Policy lists the procedure that needs to be followed.
Social Media Competitions
Competitions are not affiliated with the social media platform on which they are hosted.
Eligible to UK entrants only unless otherwise stated.
Entries must be completed before the stipulated closing date on each social media competition post.
Winner picked at random after the closing date.
The winner has 7 days to reply to Us to confirm delivery of the prize after which a new winner may be chosen.
Due to the nature of the products we sell, entrants MUST be aged 18 or over on the day the competition launches.
Items may be substituted for similar if stock issues arise. Winners will be advised if this is the case.
No cash equivalent will be offered.
Discount can only be applied to your order if you create an account and log in.
Discount will be applied to all products except sale items, and cannot be used in conjunction with any other promo code.
Discount will not be applied to the delivery cost.
Discount codes can only be used once per customer.